RETURN/CANCELLATION POLICY
-We do not accept returns or order refunds. We will offer replacements only if the fabric is flawed.
-Flawed fabric must be reported back to us within 48 hours of receiving. We will provide a shipping label to be used for the return.
-The flaw must be larger than 1 inch and less than 4 inches from the salvage lines. Please understand that small flaws in fabric will happen occasionally, but we will ensure you’re satisfied with your order.
-Please email lbkcustomprints@gmail.com in regards to any returns.
-We do not allow cancellations once orders have been placed.
TURN AROUND TIME
-Our turn around time is 5-7 business days.
** please keep in mind we are currently in a pandemic and our supplies could be delayed without notice. We will remain transparent with our customer if this should happen.*
-TAT does not include shipping transit. We are not responsible for orders once the package has left our facility. Please be aware of the shipping delays as a result of the pandemic.
ORDERING INFORMATION
-Members are required to purchase or design their seamless designs prior to ordering. You will upload your seamless design on our website and select your desired scaling.
-Your designs MUST be uploaded on the website when purchasing or your order will be refunded. If you’re unable to upload your file, please email us with the appropriate files immediately.
-Your designs must be seamless & high quality. We are not responsible for NON seamless files. Please ensure you’re uploading the correct files. Ensure they are the actual files, and not a screenshot.
-Please be aware of the slight color difference that may occur from what you see on your computer/phone (RGB) vs what is printed (CMYK). In order to print to the truest color of the file, we recommend using files made in CMYK color mode.
